How Long Does An eBay Buyer Have To Request A Refund?


If you’re an eBay buyer, you might be familiar with the term “ buyer protection”. This is a policy that eBay offers to its buyers in case they experience any type of issue with their purchase. This includes things like not receiving the item they ordered, the wrong item received, or something going wrong with the item during shipment. How Long Does An eBay Buyer Have To Request A Refund?

Refunds are always a tricky topic, especially when it comes to eBay. In general, eBay buyers must wait for a certain period after purchase before demanding a refund. This window is usually quite short; it’s between 7 and 14 days, and varies from seller to seller.

How Long Does An eBay Buyer Have To Request A Refund?

The Refund Policies For Buying An eBay Product

eBay has a standard policy of issuing refunds within 24 hours of the buyer’s receipt of an item.eBay offers a 30-day return policy for most items. 

You can also request a refund if your order does not meet your expectations. Simply email eBay with the details of your purchase and they will work to process a return or refund as soon as possible.

eBay has a very strict policy when it comes to refunds. In short, they only offer them in the case of physical goods that are defective or not as described. You will need to contact eBay customer service and provide photographic evidence of the defect. If eBay is unable to resolve the issue, then you may be entitled to a partial or full refund.

Refunds Usually Might Take Longer On eBay

eBay is a fun, convenient, and often affordable way to buy and sell products. However, because it’s an online marketplace, eBay can be slower than other platforms when it comes to issuing refunds. 

This may be because eBay relies on the buyer/seller communication process for a refund to be issued. If either party does not follow through with their end of the transaction or cannot clarify any questions related to the sale or purchase, then eBay might need more information before issuing a refund.

In some cases, PayPal will step in and issue refunds as buyers or sellers request. But even with PayPal’s help, refunds can still take up to three weeks depending on how complicated the situation is. So if you’re expecting your refund sooner than later (within two weeks), keep this in mind when listing your items on eBay.

Process To Follow When eBay Refund Services Are Disrupted

eBay is a great platform for buying and selling items, but sometimes things can go wrong. If the resolution is not possible, then eBay may process a refund for the purchase price minus applicable fees. If the system fails, it may be difficult to get a refund quickly. 

In general, eBay takes around three business days (excluding weekends and statutory holidays) to process refunds. However, this time frame may be shorter or longer depending on the circumstances involved. If you have not received a refund yet, please contact seller support at so that we can take further action as needed.

PayPal Vs. Debit cards: Time Taken For Refunds

PayPal seems to take longer to process refunds than a debit card. Customers have often dropped reviews that they have received their refund within a few days through PayPal, but it has taken about 7-10 business days for the same transaction processed using my debit card. This may be due to several factors, including the following:

  • Potential authorization hold ups caused by fraud detection issues or, 
  • Increased processing time at the financial institution on behalf of PayPal. 

In either case, it’s important to keep track of your refund status and contact customer service if you do not receive notification promptly. They should be able to help you troubleshoot the issue and update you on their progress.


Most of the concerns regarding eBay refunds are clear by now. Also, In general, it takes about two weeks for eBay to process a refund. However, this time frame can vary depending on the complexity of the transaction. If you need your refund faster than two weeks, you may want to consider using a different eBay marketplace. Hope on your shopping spree attitude and make the best out of it because eBay’s refund policies are there to back you up!


  1. Is there a time limit on eBay refunds?

the eBay money-back guarantee gives you nearly 30 days from the actual estimated  delivery date to initiate a dispute over a missing or faulty order.

  1. What happens if the seller does not refund?

In this case, the request will be automatically processed and the refund will be initiated.

  1. Can you get scammed on eBay?

Yes, eBay scams are very common and one needs to be aware of transactions all the time.

  1. What happens if an item is missing in the order?

It is the seller’s responsibility to ship another similar item or issue a refund.