Introduction
Etsy is a global online marketplace, where people come together to sell and buy various items. Etsy is constantly working to bring positive change to small businesses and buyers. To find out what is in the store, kindly visit the website. In this article, we’ll see how to reply to reviews on Etsy.
Reviews are beneficial for the shoppers as they can get an idea about the product and what other buyers think about it. These reviews also benefit the sellers as a high star rating for their product leads to more exposure to potential buyers and boosts sales.
How to reply to reviews on Etsy?
Reviews written by the buyers appear in the review section of the particular item they have purchased. Whenever a potential buyer is looking for a product to buy, he will look at the reviews given by buyers in the “Reviews for this item” and “Reviews for this shop” corner. Also, the potential buyers always keep in mind how many people have given 5-star ratings.
Positive and Negative Reviews
Yes, you read that right. The feedback provided by the shoppers appears in the reviews section. This feedback is always valuable to the sellers regardless it is positive or negative. In positive feedback, people write good about your products, appreciate your services, and give you good ratings. In negative feedback, people generally criticize your services or complaint about the quality of your products.
How to reply to positive and negative reviews on Etsy?
Generally on Etsy, you have to reply to reviews depending on what works best in your situation. The potential buyers will always check your feedback page before purchasing to check the response regarding the quality of the products.
It is always advisable to address the negative reviews as it gives a glimpse of your willingness to address the problems faced by the customers. You can contact the buyer privately or publicly. That doesn’t mean that you do not have to respond to a positive review, as no response will discourage the buyers who give their valuable feedback. They should always be appreciated and encouraged.
Even if you get a negative review, please do not worry. Everybody has a share of mistakes along the way and, they learn by doing. Even negative reviews provide an opportunity to enhance the shopper’s experience. Also, Etsy has made its policies very clear to handle reviews. But at the same time, the seller should be aware of the policies of Etsy.
Why do negative reviews make you uncomfortable?
Everybody knows that we cannot please everyone but why does it bother us so much? Negative feedback always leaves the sellers uncomfortable because it takes lots of hard work to open shop on Etsy and to add items to your shop. Also, these reviews catch sight of potential buyers and affect buying attitude of the customers. Almost every shopper looks at the review section to know the experience of other customers as it gives an idea to the shopper whether the product is fulfilling their requirements.
Can you remove negative reviews?
If you feel that some review is violating the policies of Etsy, then that review can be reported directly to Etsy. Please keep in mind that if the review is following the policies of Etsy, then the review will not be removed.
To know whether Etsy’s policies are violated or not, you need to go through the list of Etsy’s policies of violation. If the review violates these policies like it consists of private information, obscene or derogatory language, spam, or threats, then it can be removed.
Response to Reviews should be public or private?
Keep in mind that you can only respond to the reviews only once. It is always better to reply quickly and positively to the reviews. Always acknowledge the feedback made by customers and do not take a long time to respond to the reviews. Taking more time to make a response generally irritates the reviewers and ends up in criticism sometimes.
To answer privately to the reviews, the buyers should be contacted through Messages:
- First of all, visit the official website of Etsy i.e. Etsy.com, and click on the Your Account icon.
- Select Shop Manager and Click on Orders & Shipping.
- Find the order that the review has referred to and click on the mail icon.
- Type your message and enter the Send button.
A seller should always foster that negative reviews should not be considered an offense. Thus no harsh replies should be made to negative reviews, no matter how troublesome the buyer is.
Negative feedback helps increase the quality of products and get better day by day. A Seller should always go through the reviews written by buyers and make necessary efforts to make up to the demands of buyers.
To answer publicly to the reviews, the following steps should be followed:
- First of all, visit the official website “Etsy.com”, and click on the Your Account icon.
- Select Shop Manager.
- Now click on your shop name under the link Sales Channels.
- Click on Reviews.
- Choose a particular review and click Post a public response.
Conclusion
You should keep in mind that if you have chosen to respond publicly to a review, then it should be to the point and short. Stay positive in your attitude as it shows your customer handling skills.
If the feedback is positive, always acknowledge your customers and do not take them for granted. Always thank your reviewer and be concise.
Even if the feedback is negative, do not lose your calm and focus on your products and services. Always be humble in your replies and try to sort out the problems faced by the customers. Always make sure that you are well versed with Etsy’s policies on reviews so that you can act accordingly.
Frequently Asked Questions
How to reach Etsy Customer Support
To contact Etsy support, you need to sign in to your Etsy Account. They can help you with your issues over chat, phone, or email.
How to get the best products on Etsy
To find the best products on Etsy, go through the following bunch of items:
- Bestseller
- Etsy’s Pick
- Free Shipping
How to report an item on Etsy
- At the bottom of the listing page on Etsy.com, click Report this item to Etsy.
- Select the correct reason for reporting the item with a note.