The Fanatics is a retailer of licensed products specialized in sportswear and sports equipment. It was founded in 2011 by Michael G. Rubin, who is the CEO. Its headquarters are in Jacksonville, FL, New York, NY, and Manchester, UK. Fanatics’ mission is to “amplify pride and create connections for all fans”. Its services are provided globally. Let us know Fanatics Cancel Order.
If a customer requires to cancel an order he has made, it should be done immediately after placing the order. As long as the order is not processed, the customer will have an option to cancel the product. Customized items cannot be canceled once processed.
About Fanatics
Fanatics has built a great digital sports platform by operating multi-channel commerce for the world’s biggest sports brands and offering the biggest collection of products through online shopping or shopping from stores for the world’s biggest sports events and private stadiums. It is also in an attempt to expand itself from its current position and to become a next-generation digital sports platform, providing various new products for its fans across the globe.
It has more than 8,000 employees and hundreds of partners, suppliers, and vendors all over the world. Their products include licensed sports apparel, trading cards, digital collectibles/NFTs, etc.
How To Cancel An Order?
Fanatics make every effort to cancel an order requested by its customer. Since orders are processed the minute they are placed, the company does not guarantee that changes can be done once the order is placed. Still, if the customer wants to make changes or cancel an order, the following steps are needed to be followed:
- To cancel an order, or just some of the many items ordered, log in to “My Account” or go to the “Track Order” link.
- The customer will have time to cancel the order until the order is not processed. The customer will be able to select “Cancel Order.”
- While canceling the items, the customer would need to select all that need a cancellation, and the reason for the cancellation has to be mentioned corresponding to each item.
- Once the reason is typed for each item, select “Cancel Item”. The screen will refresh then showing the selected item has been canceled.
- When selecting “Cancel Order,” a screen is displayed with details of the refund summary.
- Choose the reason for the cancellation and confirm the cancellation.
- Once all the ordered items are canceled, the screen will refresh and display the updated status of the order.
There are exceptions in the cancellation process mainly owing to the production timeframe of the products.
- Customized products with any names or images created on them, produced by Fanatics, cannot be canceled once processed.
- Also, a customized product that is produced by a third-party vendor cannot be canceled after the initiation of the order processing.
Return Policy
If the customer wishes to return an item, that can be within 365 days from the day of purchase. If the order was shipped in the United States, the return can be initiated at that time by reaching Fanatics’ Return Center. Following are the steps:
- Log in with the Order Number and shipping address zip code. If those two are unavailable, Choose “Start with an Email address” or “Continue with Google”.
- Select “Start a Return”, follow the procedure and complete the return.
The items to be returned should be in their original condition and unused. It will take 2-7 days for the refund to process.
Conclusion
Fanatics consider every customer to be important such that they are employed to serve their fans whenever they face an issue. Customers who need a cancellation in their order can always approach Fanatics customer service or log in to the website. Items can be canceled before they are processed. Personalized items, if their customization has been initiated, cannot be canceled.
Having taken a high place in the market, Fanatics takes the responsibility of approaching more ethical and sustainable practices. Fanatics is serving a licensed merchandise business by giving customers an option to purchase their favorite brands of sports utilities. It is also focused on making a positive impact among its community of people.
FAQs
- When can an order be canceled?
An order has to be canceled before its processing. The order can be tracked by clicking on the “Track Order” link in your account.
- What is FanCash+?
FanCash+ is where customers can receive FanCash when they buy items from more than 1200 online stores. Anyone registered on Fanatics.com is eligible.
- How to track a Fanatics order?
You can either log in to your account and track the order or fill out the “Track Order” form. By this, you will be updated with the latest status of your order.
- How are the orders delivered?
The items of Fanatics get delivered through UPS, FedEx, LaserShip, International Bridge, OnTrac, DHL, and OSM.
